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var(--accent-soft);color:var(--text-muted)}.search-box input{height:32px;box-shadow:none;background:0 0;border:0;flex:1;padding:0}.status-tabs{border-bottom:1px solid var(--border);gap:4px;padding:0 12px;display:flex;overflow-x:auto}.status-tabs button{height:38px;color:var(--text-muted);white-space:nowrap;transition:color .12s var(--ease-out);background:0 0;border:0;border-radius:0;padding:0 6px;font-size:13px;font-weight:550;position:relative}.status-tabs button:after{content:"";height:2px;transition:background .12s var(--ease-out);background:0 0;border-radius:2px 2px 0 0;position:absolute;bottom:-1px;left:6px;right:6px}.status-tabs button:hover{color:var(--text)}.status-tabs button.active{color:var(--accent)}.status-tabs button.active:after{background:var(--accent)}.conversation-list{min-height:0;padding:2px 0;overflow:auto}.conversation-row{border:0;border-bottom:1px solid var(--border);background:var(--surface);text-align:left;width:100%;min-height:62px;transition:background .12s var(--ease-out), box-shadow .12s var(--ease-out);border-radius:0;grid-template-columns:40px minmax(0,1fr);align-items:center;gap:11px;margin:0;padding:10px 12px;display:grid;position:relative}.conversation-row:hover{background:var(--row-hover)}.conversation-row.selected{background:var(--row-selected);box-shadow:inset 3px 0 0 var(--accent)}.conv-avatar-wrap{flex-shrink:0;width:40px;height:40px;position:relative}.conv-avatar{width:40px;height:40px;color:var(--surface);-webkit-user-select:none;user-select:none;border-radius:50%;place-items:center;font-size:13px;font-weight:600;display:grid}.conv-avatar-channel{background:var(--surface);border-radius:999px;place-items:center;padding:2px;line-height:0;display:grid;position:absolute;bottom:-2px;right:-2px}.conversation-row-main,.conversation-row-head{min-width:0}.conversation-row-main{grid-template-rows:auto auto;grid-template-columns:minmax(0,1fr) auto;gap:3px 8px;display:grid}.conversation-row-head{grid-column:1/-1;justify-content:space-between;align-items:center;gap:8px;display:flex}.row-title{text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:550;overflow:hidden}.row-preview{text-overflow:ellipsis;white-space:nowrap;grid-column:1/2;align-items:center;gap:5px;line-height:1.25;display:inline-flex;overflow:hidden}.conversation-row-main>.badge{grid-area:2/2/3/3;align-self:center}.channel-inline-icon{color:var(--telegram);vertical-align:-3px;margin-right:5px}.conversation-row time{color:var(--text-subtle);flex:none;font-size:11px}.badge{white-space:nowrap;border-radius:999px;align-items:center;width:fit-content;max-width:100%;min-height:24px;padding:0 9px;font-size:12px;font-weight:550;display:inline-flex}.active_bot{background:var(--info-soft);color:var(--info)}.active_human{background:var(--accent-soft);color:var(--accent)}.resolved,.closed{background:var(--success-soft);color:var(--success)}.spam{background:var(--danger-soft);color:var(--danger)}.crm-contact-page{background:var(--background);grid-template-columns:366px minmax(0,1fr);height:100%;min-height:0;display:grid}.contacts-table-page{background:var(--surface);grid-template-rows:auto minmax(0,1fr);height:100%;min-height:0;display:grid}.contacts-table-header{border-bottom:1px solid var(--border);grid-template-columns:minmax(220px,1fr) minmax(280px,400px) auto;align-items:center;gap:18px;min-height:52px;padding:0 12px;display:grid}.contacts-title{align-items:center;gap:14px;display:flex}.contacts-title h1{font-size:24px;line-height:1.2}.contacts-search{border:1px solid var(--border);height:38px;color:var(--text-muted);border-radius:6px;grid-template-columns:18px 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0;border:0;align-items:center;gap:18px;display:inline-flex}.contacts-avatar{width:32px;height:32px;color:var(--surface);-webkit-user-select:none;user-select:none;border-radius:999px;flex:none;place-items:center;font-size:12px;font-weight:550;display:grid;position:relative}.contacts-link{color:var(--accent);background:0 0;border:0}.contacts-block-toggle{border:1px solid var(--border);background:var(--surface-muted);min-width:116px;height:30px;color:var(--text-muted);white-space:nowrap;border-radius:6px;justify-content:center;align-items:center;gap:6px;font-size:12px;font-weight:550;display:inline-flex}.contacts-block-toggle.blocked{border-color:var(--danger-soft);background:var(--danger-soft);color:var(--danger)}.contacts-delete-button{border:1px solid var(--danger-soft);background:var(--surface);width:30px;height:30px;color:var(--danger);border-radius:6px;place-items:center;display:grid}.contacts-delete-button:hover{background:var(--danger-soft)}.contacts-table-footer{min-height:54px;color:var(--text-muted);align-items:center;padding:0 32px;display:flex}.contacts-row{cursor:pointer;transition:background .12s var(--ease-out)}.contacts-row:hover td,.contacts-row:focus-within td{background:var(--row-hover)}.contacts-row .contacts-name-cell{cursor:pointer}.contacts-empty-cell{padding:56px 16px}.contacts-empty-inner{text-align:center;color:var(--text-muted);justify-items:center;gap:6px;display:grid}.contacts-empty-inner strong{color:var(--text);font-size:15px;font-weight:600}.contacts-empty-icon{background:var(--surface-muted);width:44px;height:44px;color:var(--text-subtle);border-radius:999px;place-items:center;margin-bottom:4px;display:grid}.contacts-skeleton-cell .contacts-skeleton-bar,.contacts-skeleton-cell .contacts-skeleton-avatar{background:var(--surface-sunken);animation:dm-skeleton 1.2s var(--ease-in-out) infinite alternate}.contacts-skeleton-bar{border-radius:6px;height:12px}.contacts-skeleton-name{align-items:center;gap:18px;width:100%;display:inline-flex}.contacts-skeleton-avatar{border-radius:999px;flex:none;width:32px;height:32px}@keyframes dm-skeleton{to{opacity:.5}}.contacts-messenger-cell{flex-direction:column;gap:4px;display:flex}.contacts-messenger-item{align-items:center;gap:6px;display:flex}.contacts-messenger-item span{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.crm-contact-sidebar{border-right:1px solid var(--border);background:var(--surface);min-width:0;overflow:auto}.crm-profile-head{gap:10px;padding:24px 13px 26px;display:grid}.crm-back-button{width:fit-content;color:var(--accent);background:0 0;border:0;align-items:center;gap:7px;font-weight:500;display:inline-flex}.crm-avatar{width:56px;height:56px;color:var(--surface);-webkit-user-select:none;user-select:none;border-radius:999px;place-items:center;font-size:20px;font-weight:550;display:grid}.crm-avatar-container{width:56px;height:56px;margin:0 0 12px;position:relative}.avatar-status-badge{background:var(--surface);border:1.5px solid var(--surface);border-radius:50%;justify-content:center;align-items:center;width:14px;height:14px;display:flex;position:absolute;bottom:-2px;right:-2px;box-shadow:0 1px 3px #00000026}.avatar-status-badge.active_bot{background:var(--info-soft);color:var(--info)}.avatar-status-badge.active_human{background:var(--accent);justify-content:center;align-items:center;display:flex}.avatar-status-badge.active_human .status-dot-active{background:var(--surface);border-radius:50%;width:6px;height:6px}.crm-avatar-container .avatar-status-badge{border:2px solid var(--surface);width:18px;height:18px;bottom:0;right:0}.crm-avatar-container .avatar-status-badge.active_human .status-dot-active{width:8px;height:8px}.crm-name-input input,.crm-contact-line input{height:26px;box-shadow:none;color:var(--text-muted);border:0;padding:0}.crm-read-name{min-height:26px;color:var(--text);font-size:15px}.crm-blocked-status{background:var(--danger-soft);width:fit-content;min-height:26px;color:var(--danger);border-radius:6px;align-items:center;gap:6px;padding:0 9px;font-size:12px;font-weight:600;display:inline-flex}.crm-read-line{color:var(--text-muted);grid-template-columns:16px minmax(0,1fr);align-items:center;gap:8px;display:grid}.crm-read-line span{color:var(--text-muted)}.crm-read-line a{color:var(--text);text-overflow:ellipsis;white-space:nowrap;text-decoration:none;overflow:hidden}.crm-read-line a:hover{text-decoration:underline}.crm-read-line.muted span{opacity:.55}.crm-status-row{flex-wrap:wrap;gap:6px;display:flex}.crm-status-badge{border:1px solid var(--border);background:var(--surface-muted);color:var(--text-muted);border-radius:999px;align-items:center;gap:5px;padding:2px 9px;font-size:12px;font-weight:600;display:inline-flex}.crm-status-badge svg{flex-shrink:0}.crm-status-badge.info{background:var(--info-soft);color:var(--info);border-color:#b9d0f5}.crm-status-badge.success{background:var(--success-soft);color:var(--success);border-color:#a6e0c0}.crm-status-badge.danger{background:var(--danger-soft);color:var(--danger);border-color:#f5b9cb}.crm-meta-line{color:var(--text-muted);flex-wrap:wrap;gap:12px;margin-top:2px;font-size:12px;display:flex}.crm-meta-item{align-items:center;gap:5px;display:inline-flex}.crm-contact-line{color:var(--text-muted);grid-template-columns:16px minmax(0,1fr);align-items:center;gap:8px;display:grid}.crm-action-row{gap:8px;padding-top:4px;display:flex}.crm-icon{border:0;border:1px solid var(--border);background:var(--surface-muted);width:33px;height:33px;color:var(--text-muted);border-radius:6px;place-items:center;display:grid}.crm-icon.active{border-color:var(--accent);background:var(--accent);color:var(--surface)}.crm-icon.danger{border-color:var(--danger-soft);background:var(--danger-soft);color:var(--danger)}.crm-icon.success{border-color:var(--success-soft);background:var(--success-soft);color:var(--success)}.crm-sidebar-section{border-top:1px solid var(--border)}.crm-sidebar-section>header{background:var(--surface-muted);justify-content:space-between;align-items:center;min-height:42px;padding:0 13px;display:flex}.crm-sidebar-section h3{font-size:14px;font-weight:550}.crm-sidebar-section>header span{background:var(--accent);width:17px;height:2px}.crm-sidebar-section>div{gap:12px;padding:16px 13px;display:grid}.crm-field{gap:7px;font-weight:500;display:grid}.crm-select-like,.crm-tag-editor{border:1px solid var(--border);height:40px;color:var(--text-muted);border-radius:6px;grid-template-columns:minmax(0,1fr) 18px;align-items:center;gap:8px;padding:0 10px;display:grid}.crm-select-like input,.crm-tag-editor input{height:34px;box-shadow:none;border:0;padding:0}.crm-tag-editor{grid-template-columns:18px minmax(0,1fr)}.crm-link-button{width:fit-content;color:var(--accent);background:0 0;border:0;align-items:center;gap:5px;font-weight:500;display:inline-flex}.crm-talk-list{gap:10px;display:grid}.crm-talk-card{border:1px solid var(--border);background:var(--surface-muted);text-align:left;min-height:86px;color:var(--text);border-radius:8px;grid-template-columns:36px minmax(0,1fr) auto;align-items:center;gap:10px;padding:10px;display:grid}.crm-talk-card time,.crm-talk-card span,.crm-empty-small{color:var(--text-muted);font-size:13px}.crm-tag-pills{flex-wrap:wrap;gap:8px;display:flex}.crm-tag-pills span{background:var(--accent-tint);min-height:24px;color:var(--accent);border-radius:4px;align-items:center;padding:0 8px;display:inline-flex}.crm-tag-pills button{border:1px solid var(--border-strong);background:var(--surface);color:var(--text);border-radius:6px;align-items:center;gap:5px;display:inline-flex}.crm-description{color:var(--text-muted);line-height:1.5}.crm-sidebar-save{padding:14px 13px 20px}.crm-contact-main{min-width:0;overflow:auto}.crm-contact-strip{border-bottom:1px solid var(--border);background:var(--surface);align-items:center;gap:6px;height:40px;padding:0 16px;display:flex;overflow-x:auto}.crm-contact-strip button{height:28px;color:var(--text-muted);background:0 0;border:1px solid #0000;border-radius:6px;padding:0 10px}.crm-contact-strip button.selected{border-color:var(--accent-soft);background:var(--accent-tint);color:var(--accent)}.crm-tabs{border-bottom:1px solid var(--border);background:var(--surface);align-items:end;gap:18px;height:41px;padding:0 17px;display:flex}.crm-tabs button{height:40px;color:var(--text-muted);cursor:pointer;background:0 0;border:0;border-bottom:2px solid #0000;font-weight:500;transition:color .15s,border-color .15s}.crm-tabs button:hover{color:var(--text)}.crm-tabs button.active{border-bottom-color:var(--accent);color:var(--accent)}.crm-note-composer{border:1px solid var(--border);background:var(--surface);border-radius:8px;gap:11px;margin:16px;padding:16px;display:grid;box-shadow:0 1px 2px #1128400d}.crm-note-composer textarea{resize:vertical;border-color:var(--border);min-height:132px}.crm-note-actions{justify-content:flex-end;display:flex}.crm-empty-notes{text-align:center;color:var(--text-muted);padding-top:12px}.crm-notes-list{gap:10px;padding:0 16px 24px;display:grid}.crm-note-item,.context-note{background:var(--warning-soft);color:var(--text);border:1px solid #f1d08e;border-radius:8px;gap:7px;padding:12px;display:grid}.crm-note-item p,.context-note p{white-space:pre-wrap;margin:0}.note-item-head{justify-content:space-between;align-items:center;gap:8px;display:flex}.note-item-head span{color:var(--warning);font-size:12px}.note-delete-button{color:var(--warning);background:0 0;border:0;justify-content:center;align-items:center;padding:0;display:inline-flex}.note-delete-button:disabled{opacity:.55}.crm-current-contact{color:var(--text-muted);padding:16px}.contact-edit-form{gap:17px;padding:18px;display:grid}.contact-edit-form p{color:var(--text-muted)}.contact-edit-form label{color:var(--text);gap:7px;font-weight:500;display:grid}.contact-edit-form textarea{resize:vertical;min-height:51px}.chat-header{flex-wrap:wrap;align-items:center}.chat-title-row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.chat-header-info{gap:2px;min-width:0;display:grid}.chat-header h2{overflow-wrap:anywhere}.channel-meta{align-items:center;gap:5px;display:inline-flex}.chat-contact-line{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.action-bar{align-items:center;gap:6px;display:flex}.mode-dropdown{flex:none;position:relative}.mode-menu-button{justify-content:space-between;min-width:144px}.assign-manager-button{white-space:nowrap}.mode-menu-button>span{text-overflow:ellipsis;min-width:0;overflow:hidden}.mode-menu-chevron{transition:transform .12s var(--ease-out);flex:none}.mode-menu-button[aria-expanded=true] .mode-menu-chevron{transform:rotate(180deg)}.mode-menu{z-index:40;border:1px solid var(--border);background:var(--surface);transform-origin:100% 0;width:252px;transition:opacity .16s var(--ease-out), transform .16s var(--ease-out);border-radius:8px;padding:5px;position:absolute;top:calc(100% + 6px);right:0;overflow:hidden;box-shadow:0 12px 28px #14161c29}@starting-style{.mode-menu{opacity:0;transform:scale(.97)}}.mode-menu-item{width:100%;min-height:44px;color:var(--text);text-align:left;background:0 0;border:0;border-radius:6px;grid-template-columns:28px minmax(0,1fr) 18px;align-items:center;gap:8px;padding:7px 8px;display:grid}.mode-menu-item:hover:not(:disabled),.mode-menu-item:focus-visible{background:var(--surface-muted)}.mode-menu-item.selected{background:var(--accent-tint)}.mode-menu-item.bot.selected{background:var(--info-soft)}.mode-menu-item.resolve.selected{background:var(--success-soft)}.mode-menu-item.spam.selected{background:var(--danger-soft)}.mode-menu-item.block,.mode-menu-item.spam{color:var(--danger)}.mode-menu-icon{background:var(--surface-muted);width:28px;height:28px;color:var(--text-muted);border-radius:6px;place-items:center;display:grid}.mode-menu-item.human .mode-menu-icon{background:var(--accent-soft);color:var(--accent)}.mode-menu-item.bot .mode-menu-icon{background:var(--info-soft);color:var(--info)}.mode-menu-item.resolve .mode-menu-icon{background:var(--success-soft);color:var(--success)}.mode-menu-item.spam .mode-menu-icon,.mode-menu-item.block .mode-menu-icon{background:var(--danger-soft);color:var(--danger)}.mode-menu-text{gap:1px;min-width:0;display:grid}.mode-menu-text strong,.mode-menu-text span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.mode-menu-text strong{font-size:13px;font-weight:600}.mode-menu-text span{color:var(--text-muted);font-size:12px}.status-action{transition:background .12s var(--ease-out), border-color .12s var(--ease-out), color .12s var(--ease-out)}.status-action.human.selected{border-color:var(--accent);background:var(--accent-soft);color:var(--accent)}.status-action.bot.selected{border-color:var(--info);background:var(--info-soft);color:var(--info)}.status-action.resolve.selected{border-color:var(--success);background:var(--success-soft);color:var(--success)}.status-action.spam.selected{border-color:var(--danger);background:var(--danger-soft);color:var(--danger)}.assign-manager-form{gap:14px;display:grid}.assign-manager-form label{color:var(--text);gap:7px;font-size:13px;font-weight:550;display:grid}.messages-wrap{flex-direction:column;flex:1;min-height:0;display:flex;position:relative}.messages{background:var(--chat-bg);flex-direction:column;flex:1;gap:3px;min-height:0;padding:10px 16px;display:flex;overflow:auto}.date-separator{justify-content:center;padding:5px 0 4px;display:flex}.date-separator span{background:var(--date-badge-bg);color:var(--text-muted);-webkit-user-select:none;user-select:none;border-radius:999px;padding:2px 9px;font-size:11px;font-weight:600}.message-group{flex-direction:column;gap:3px;display:flex}.message{border:1px solid var(--bubble-incoming-border);background:var(--bubble-incoming);border-radius:14px;gap:3px;width:fit-content;min-width:0;max-width:min(560px,78%);padding:7px 11px;font-size:14px;line-height:1.4;display:grid;box-shadow:0 1px 1px #14161c0a}.message.customer{background:#eceef2;border-color:#dfe2e9;border-bottom-left-radius:5px;align-self:flex-start}.message.ai,.message.manager{background:color-mix(in srgb, var(--accent) 7%, var(--surface));border-color:color-mix(in srgb, var(--accent) 16%, var(--surface));border-bottom-right-radius:5px;align-self:flex-end}.message-media{object-fit:contain;border:1px solid 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